The knowledge platform for better, faster customer service
4.8 out of 5
Best Reviewed on Gartner Peer Insights
Knowledge with the highest ROI
80%Decrease in support tickets
“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”
Justin Wilder
Service Manager
20%Reduction in resolution time
“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”
Julien Talbot
User Support Project Manager
58%Reduction in training time
“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”
Andrea Eskanos
Customer Success Enablement
80%Decrease in support tickets
“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”
Justin Wilder
Service Manager
Create the absolute best knowledge for customer support
Stonly enables you to create articles and interactive guides that handle support situations 10x better than a standard knowledge base. With Stonly knowledge:
- Customers easily resolve issues without getting overwhelmed.
- Agents always follow complex processes correctly.
- AI provides reliable help based on the right knowledge.
Make it easy for people to find and use your knowledge
Give agentsthe guidance they need to solve each ticket in the flow of work. Empower customersto self-serve when and where they need help. Use your data to surface the right content every time.
See how Stonly integrates with:
Set up AI and knowledge to work better together
Provide confident answers backed by your verified, structured knowledge with our Conversational AI Bot.
Automatically summarize tickets, suggest the right path to resolution, and generate responses with our AI Agent Assist.
If you're using a different AI provider, our API preserves your guide structure so LLMs perform better.
92%
accuracy in
responses71%
self-serve
success rateEverything you need to manage knowledge at scale
Versioning
Access Rights
Feedback
Templates
User-level Analytics
Multimedia Editor
Metadata
Scheduled Publishing
Workflow Editor
Custom Design
Pageview Analytics
Modules
Tagging
Collaboration Tools
Auto-Translate
Reusable Snippets
WYSIWYG Editor
Code Blocks
View Management
Content Migration
Review Flows
Custom Reporting
SEO Optimization
Content Segmentation
Content Health
Versioning
Access Rights
Feedback
Templates
User-level Analytics
Multimedia Editor
Metadata
Scheduled Publishing
Workflow Editor
Custom Design
Pageview Analytics
Modules
Tagging
Collaboration Tools
Auto-Translate
Reusable Snippets
WYSIWYG Editor
Code Blocks
View Management
Content Migration
Review Flows
Custom Reporting
SEO Optimization
Content Segmentation
Content Health
Support Agent Knowledge
42
Faster Resolution Time72
Fewer Agent Errors
Customer Self-Service
80
Decrease In Support Tickets65
Higher First Touch Resolution
Integrated with all of your tools and processes
See how top companies use Stonly
See why thousands of top support teams choose Stonly for their knowledge
“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”
Patrick O’KeefeVP of Customer Experience, Anedot
