Customer Support Metrics That Drive Results

Which metrics are on your KPI dashboard? Support leaders worldwide all have different answers to this question. Still, one thing remains the same: tracking wins and areas of improvement are critical to proving the value of your support team.

Which metrics should you track, and how do you leverage the data to make intelligent decisions? Join us for a live conversation that will go beyond the usual metrics (CSAT, TTR, FTR, etc.) and focus on:

• Unmeasurable impacts of support
• Uncommon metrics
• Self-Service metrics
• And more!