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Customer Success Metrics That Drive Results
How to look beyond the everyday and create a more effective KPI dashboard.
Sarah Hums
Senior Director, Global Lifecycle Strategy, DocuSign
Esther Okoro
Customer Success Team Lead, Helium Health
Taylor McManus
Director of CX, BeyondWhich metrics are on your KPI dashboard?
Success leaders worldwide all have different answers to this question. Still, one thing remains the same: tracking wins and areas of improvement are critical to proving the value of your success team.
Which metrics should you track, and how do you leverage the data to make intelligent decisions?
Join us for a live conversation that will go beyond the usual metrics (NRR, churn, upsells, etc.) and focus on:
- Unmeasurable impacts of success
- Uncommon metrics
- Tech-touch metrics
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