How to Build Better Communication Between Product & Support

No department should work in a silo—especially product and support. 

You’re both working on different parts of the customer experience. Nonetheless, your customers should be able to move seamlessly between each piece. It’s not about product vs. support. To your customers, it’s all about their experience with your company.

A stronger collaboration will lead to happier, more valuable customers. Product teams can unearth a wealth of information from customer conversations and tickets. And support teams could drastically improve agent training and self-serve content with advanced notice of the latest releases.

Join Stonly, Goldcast, Iterable, and Getaround for a live panel conversation about establishing effective communication between product and support. We’ll share insights into building effective feedback channels, real-world stories, and actionable steps your teams can take to help your product better serve your customers, including: 

• How support and product can work together to improve the customer experience
• How support can (and should) influence the product roadmap
• How product teams can keep support updated on new releases, launches, and use cases