Why Knowledge Managers Love Stonly

Knowledge managers today are expected to deliver content that’s accurate, engaging, and easy to navigate, whether it’s for internal teams or customers.

To better understand how Stonly supports that mission, we think the knowledge managers themselves say it best.

We gathered insights across Gartner Peer Insights, G2 reviews and direct conversations with customers on how Stonly is helping knowledge managers make, maintain and measure content that is extremely effective. All while ensuring people find and use the content more often.

Here’s what knowledge managers are saying about why they chose Stonly, and how it’s changed the way they work.

Easily create the best knowledge for customer service

Stonly’s intuitive platform and unique step-based content format makes it easy to build structured and engaging guidance. No more relying on the development team to help with publishing or sharing support content.

“It was super important to me to be independent from our development cycles and team to make changes to reach our customers through our application. With Stonly, I can change the messaging, the banners or guidance in 3 minutes or less.”

Laura Sanchez
Head of Customer Success,
Siemens
Read Full Customer Story
“I can edit whatever piece of content I want in no time.”
Manager
Customer Service and Support, Energy & Utilities
Gartner Peer Insights

“It was one of the most seamless integrations I have experienced, and the no-code builder made the task of designing content much more intuitive than I anticipated.”

Senior Cloud Engineer
Manufacturing
Gartner Peer Insights

"Our project to launch our new help center included the building of over 200 guides. This would not have been made possible without a tool that is not just user-friendly but which makes your workflow easier. I especially like that you can edit images directly inside the guide design view as well as link and connect different guides to each other. Doing the same work using our previous hosting service would have taken us double the time.”

Product Support Manager
Software
Gartner Peer Insights

“Stonly has a very intuitive user interface, which makes it very straightforward and easy to use. It satisfies our fairly sophisticated criteria in terms of functionality.”

Software Developer
IT Services
Gartner Peer Insights

Build content that supports agents, customers and AI

Create content that’s easy to follow for even the most complex troubleshooting or internal workflows. Stonly guides make it easy for support reps to deliver the right help, customers to resolve issues on their own, and AI to provide reliable answers. 

“Stonly's unique step-by-step format helps me create brief, clear, and relevant guidance for our most sophisticated customer scenarios.”

Daniel Avissar
Knowledge Manager and Technical Writer,
CyCognito
Read Full Customer Story

“The modular, flow style of the backend editor helps us outline and manage our knowledge base in parallel to the complexity of our product. The format of the front end encourages brevity and efficiency of the content, which eventually serves our customers particularly well.”

Knowledge Manager & Technical Writer
Software
Gartner Peer Insights

“The content editor tool is quite powerful with the way we can set up steps. Our agents are mostly in their early 20s and want some playfulness to stay engaged. We use icons for buttons and get creative to make it more interactive, never boring.”

Alex Arkhipov
Care Operations,
Tonal
Read Full Customer Story

Manage and maintain knowledge at scale

Stonly gives knowledge teams everything they need to manage content. Our knowledge base software includes all the things you would expect to be done well, and some things you’ve probably only ever dreamed of.

Inside Stonly’s platform, you can:

  • Set up flexible content review workflows
  • Access simple and reliable versioning
  • Measure the utilisation and impact of content
  • Manage multilingual content with automatic translations

“We were able to build multiple guides in multiple languages in just a couple of hours.”

IT Manager, Executive Support Team
Manufacturing
Gartner Peer Insights

“UI is easy and straightforward. Easy to preview and publish, we were able to move our whole support center over to Stonly with ease.”

Customer Experience
Software
Gartner Peer Insights

“Our project to launch our new Help center included the build of over 200 guides... Doing the same work using our previous hosting service would have taken us double the time.”

Product Support Manager
Software
Gartner Peer Insights

Backed by the absolute best support team, hands down

Our award-winning success team is committed to working with you to understand your needs and help you exceed the expectations of your team. 
We know how to bring knowledge, AI, and customer service together to make 
a significant impact and will be with you every step of the way.

“I cannot overlook the outstanding customer support provided by Stonly. Whenever I encountered any issues or had questions, their support team was quick to respond and provided thorough assistance. Their dedication to customer satisfaction truly sets them apart.”

Verified Customer
Renewables & Environment
G2 Reviews

“Stonly’s Customer Success representatives and Support teams are all extremely responsive, approachable, and overall easy to work with.”

Knowledge Manager & Technical Writer
Software
Gartner Peer Insights

“Their customer success is great, always in contact and available to me.”

Application Delivery Manager
Manufacturing
Gartner Peer Insights

Want to see how Stonly can support
your knowledge efforts?

Book a 20-minute consultation with our team today.