agents Improving Agent CSATs and Productivity on Zendesk with Interactive Guides Interactive guides can help your growing company in a couple of ways. One of them is improving agent CSATs and productivity on zendesk. Here's a detailed guide
support Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
Improve NPS While Reducing Support Cost by Improving Self-Service Help Quality self-service support is expected by customers According to a study conducted by Microsoft – 90%+ of consumers expect brands and organisations to provide online customer self-service and more than half of the consumers
Why Most Chatbots Do Not Deliver as Expected Chatbots are great for support - since they make integrations easy. However, in real world chatbots often don't deliver up to the expectations. Here's why
Why Your Support Matters as Much as Your Product Customer support is often the neglected area of a company compared to others. However in reality its as important as the product itself. Here's why
