4 min read How to Help Agents Deliver Faster, Better Service with Stonly Learn how to make critical knowledge more accessible to support agents and to reduce the time to administer and record great customer service interactions.
3 min read How to Level Up Self-Serve Content in Your Help Center with Stonly Learn how to start creating powerful, step-by-step guides for your users and customers.
agents 3 min read Improving Agent CSATs and Productivity on Zendesk with Interactive Guides Interactive guides can help your growing company in a couple of ways. One of them is improving agent CSATs and productivity on zendesk. Here's a detailed guide
support 3 min read Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
2 min read Improve NPS While Reducing Support Cost by Improving Self-Service Help Quality self-service support is expected by customers According to a study conducted by Microsoft – 90%+ of consumers expect brands and organisations to provide online customer self-service and more than half of the consumers
