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    • Interactive Guides
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    • Zendesk Integration
    • Salesforce Integration
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    • Self-serve Troubleshooting
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    • New User Onboarding
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    E-book
    5 Ways To Improve Support Agent Onboarding
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    Learn
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    Featured Content
    E-book
    Customer Service Leader Playbook: 80+ Strategies to Improve CX, Empower Agents, and Drive Efficiency
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Stonly Blog

Wojtek Kamiński

56 posts •
7 Digital Adoption Challenges & Their Solutions [2024]
Digital Adoption 8 min read

7 Digital Adoption Challenges & Their Solutions [2024]

What are the common digital adoption challenges to prepare for? Stonly provides a guide to help you streamline your adoption efforts.

  • Wojtek Kamiński
Read more
8 Ways to Increase Your CSAT Score
Self-Serve Support 10 min read

8 Ways to Increase Your CSAT Score

The CSAT score is a classic customer satisfaction metric. However, increasing a CSAT score is challenging. In this article, we’ll show you 8 specific ways you can boost your CSAT score.

  • Wojtek Kamiński
Read more
Call Deflection: 7 Strategies to Delight Your Customers
10 min read

Call Deflection: 7 Strategies to Delight Your Customers

Call deflection reduces low-impact customer calls so your agents can focus on more complex issues. This guide gives you 7 proven call deflection strategies.

  • Wojtek Kamiński
Read more
How to Improve Your First Contact Resolution? 4-Step Guide
support 8 min read

How to Improve Your First Contact Resolution? 4-Step Guide

When it comes to excellent customer support, FCR makes all the difference. In this playbook, we’ll show you how to measure, diagnose, and improve your FCR in four tangible and impactful ways.

  • Wojtek Kamiński
Read more
4 Quick Wins to Deliver Better Self-Serve Support
Self-Serve Support 6 min read

4 Quick Wins to Deliver Better Self-Serve Support

Use these 4 tactics to improve your self-serve support by next week.

  • Wojtek Kamiński
Read more
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