Self-Serve Support 8 min read Why Self-Service IS Your Top-Tier Support When it comes to your core customer support experience, there’s a key reason why you should invest in effective self-serve support above all else: it’s what your customers want.
Digital Adoption 4 min read Schneider Electric: Maximizing Software ROI with Digital Adoption Stonly caught up with Arun Serikar, Vice President of Digital HR at Schneider Electric, to discuss his revolutionary approach to driving employee adoption at scale.
Customer Success 8 min read Training CSMs to Understand What Matters Most to Customers If you want better results, you need to flip the script. You need to figure out how to train your CSMs to understand what truly matters to your customers’ businesses, then take appropriate action.
Customer Success 8 min read Boost Your Customer Success Strategy by Enabling CSMs to be Trusted Advisors The best customer success strategy positions your customer success managers (CSMs) as trusted advisors. You want your customers to see your CSMs as more than product experts or another customer service team. That’s very easy to say. It’s much harder to do.
Customer Success 7 min read 4 Big Wins to Increase Your Customer Success Team’s Impact Your customer success team has a demanding job. How can you make the most of that time? By focusing on the following big wins.
