Agent Experience 9 min read 7 Proven Methods for Better BPO Management in 2025 Does your BPO customer support relationship feel more transactional than collaborative? If so, you’re not alone. BPOs often feel far removed from internal support teams. But they don't have to
Self-Serve Support 3 min read Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience Generali Engagement Solutions GmbH, offering one of today’s most innovative digital wellness programs, has partnered with Stonly, the leading knowledge and automation platform for customer service. “Partnering with Stonly is part of
Customer Support 10 min read Mean Time to Resolution: 3 Strategies to Improve This Month Calculating and tracking your Mean Time to Resolution (MTTR) is the best way to identify what your team is optimized for and to uncover ways to improve your customer experience.
Customer Support 8 min read Help Center Articles Are Underutilized: Here’s How to Fix That If your top help center articles aren’t quickly guiding customers to the right resolution for their situation, they’re probably driving more ticket volume than they should be.
Self-Serve Support 8 min read Scaling Customer Support With a Guided Self-Serve Experience It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.
