Pricing
Capabilities
Interactive Guides Explain anything with powerful
help content
Knowledge Base Centralize your knowledge
and make it easy to find
AI Answers Provide instant answers
for customers and agents
The Widget Provide interactive help
exactly where it's needed
Contact Forms Qualify requests and route
to the right person
Guided Tours Simplify any software for
employees or customers
Integrations
Zendesk Integration Automate more customer
service in Zendesk
Salesforce Integration Automate more customer
service in Salesforce
Freshworks Integration Automate more customer
service in Freshworks
Use Cases Customer Knowledge Base AI Chatbot Self-serve Troubleshooting Support Agent Decision Trees New User Onboarding Enterprise Software Adoption Sales Enablement
Solutions
Support Agent Knowledge Resolve issues faster and decrease
training time with real time
knowledge for your agents
Self-Serve Support Deflect tickets and improve
customer satisfaction with
interactive AI-powered self-serve
help
Industries
Contact Centers Knowledge management
for contact centers
Insurance Knowledge management
for insurance companies
Marketplaces Knowledge management
for online marketplaces
Banks and Financial Knowledge management
for banks
Retail Knowledge management
for retail and ecommerce
Featured content
E-book
5 Ways To Improve Support Agent Onboarding
Stonly resources
Customer Stories See how top companies use Stonly
to accomplish their goals
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Stonly knowledge base
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template library
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See all resources
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Blog Expert insights and
practical how-tos
Featured content
E-book
Customer Service Leader Playbook: 80+ Strategies to Improve CX, Empower Agents, and Drive Efficiency
  • Platform
  • Capabilities
    • Interactive Guides
    • Knowledge Base
    • AI Answers
    • The Widget
    • Contact Forms
    • Guided Tours
    Integrations
    • Zendesk Integration
    • Salesforce Integration
    • Freshworks Integration
    Use Cases
    • Customer Knowledge Base
    • AI Chatbot
    • Self-serve Troubleshooting
    • Support Agent Decision Trees
    • New User Onboarding
    • Enterprise Software Adoption
    • Sales Enablement
  • Solutions
  • Solutions
    • Support Agent Knowledge
    • Self-Serve Support
    Industries
    • Contact Centers
    • Insurance
    • Marketplaces
    • Banks and Financial
    • Retail
    Featured Content
    E-book
    5 Ways To Improve Support Agent Onboarding
  • Resources
  • Stonly Resources
    • Customer Stories
    • Help Center
    • Templates
    Learn
    • Webinars
    • Ebooks
    • See All Resources
    • Podcasts
    • Blog
    Featured Content
    E-book
    Customer Service Leader Playbook: 80+ Strategies to Improve CX, Empower Agents, and Drive Efficiency
  • Pricing
Stonly Blog
Julia Salem

Julia Salem

At Stonly, Julia leverages support experts' deep understanding of customer service to craft stories that highlight the transformative power of AI, knowledge, and automation.

New Jersey, USA •
12 posts •
7 Proven Methods for Better BPO Management in 2025
Agent Experience 8 min read

7 Proven Methods for Better BPO Management in 2025

Does your BPO customer support relationship feel more transactional than collaborative?  If so, you’re not alone. BPOs often feel far removed from internal support teams.  But they don't have to

  • Julia Salem
    Julia Salem New Jersey, USA
Read more
Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience
Self-Serve Support 3 min read

Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience

Generali Engagement Solutions GmbH, offering one of today’s most innovative digital wellness programs, has partnered with Stonly, the leading knowledge and automation platform for customer service.  “Partnering with Stonly is part of

  • Julia Salem
    Julia Salem New Jersey, USA
Read more
Mean Time to Resolution: 3 Strategies to Improve This Month
Customer Support 10 min read

Mean Time to Resolution: 3 Strategies to Improve This Month

Calculating and tracking your Mean Time to Resolution (MTTR) is the best way to identify what your team is optimized for and to uncover ways to improve your customer experience.

  • Julia Salem
    Julia Salem New Jersey, USA
Read more
Help Center Articles Are Underutilized: Here’s How to Fix That
Customer Support 8 min read

Help Center Articles Are Underutilized: Here’s How to Fix That

If your top help center articles aren’t quickly guiding customers to the right resolution for their situation, they’re probably driving more ticket volume than they should be.

  • Julia Salem
    Julia Salem New Jersey, USA
Read more
Scaling Customer Support With a Guided Self-Serve Experience
Self-Serve Support 8 min read

Scaling Customer Support With a Guided Self-Serve Experience

It can be hard scaling customer support to stay on top of a never-ending ticket queue. Getting too far behind can lead to attrition and turnover.

  • Julia Salem
    Julia Salem New Jersey, USA
Read more
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