AI 2 min read Should You Build a Customer Service AI Bot? Two weeks ago, Klarna released impressive numbers claiming their AI bot could do the work of 700 agents. According to the company, their bot was built internally based on OpenAI LLMs and uses
AI 6 min read The Future of Customer Service Hinges on the Quality of Your Knowledge We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.
Customer Success 10 min read Product Stickiness: Why Customer Success Leaders Should Care Here's why your customer success team needs to be laser-focused on product stickiness and helping customers with feature adoption.
Customer Success 9 min read How Customer Success Can Help Drive Product Adoption Customer success and product adoption go hand-in-hand. But it’s very hard—maybe impossible—to retain customers who aren’t actively using your product.
3 min read Better Target Your Customers with Our New Segment Integration We are pleased to announce the public release of our Segment integration. Now, you can send any customer data collected by Segment directly to Stonly to better target users with relevant in-product guidance.
