Wayflyer

Wayflyer provides financing to growing small and medium businesses. Streamlining processes and making things faster is the Wayflyer way, and it translates to their help center as well. When supporting companies in finance and banking you often expect a behemoth of a knowledge base, but Wayflyer shows there is another, simpler way.

The homepage is organized with a single-column design that maps to the customer journey, starting with applying for financing and going all the way through managing an account and banking services. That’s a clever touch, giving customers an easy way to orient themselves in the content. A similar pattern is repeated inside the top-level categories, breaking them into subsections with a clear purpose. The search dropdown also deserves a shoutout, with a relevant section of the article popping up under the title so you can see at a glance if the result answers your query. And for people looking to contact support, there’s a chat bubble that follows you around the page and lets you immediately contact the Wayflyer team.

The articles are framed as questions, signaling precise answers in the content. They strike the right balance between brevity and detail. They’re complete but never too long or overly focused on the minutiae. The articles give you the information you need in a digestible format, with a sticky interactive table of contents helping navigate longer pieces and a related articles section for smoother navigation.

Wayflyer provides a refreshingly simple take on a help center for banking.