Emerson

Emerson is a global leader in industrial engineering. They manufacture and sell countless hardware and software products. Supporting them all requires a great amount of in-depth, technical documentation. Manuals, fact sheets, certification and training documents for products in multiple industries mean gigabytes of documentation, but Emerson manages it expertly with their robust help center.

The Emerson knowledge base hosts literally tens of thousands of articles and documents, so getting discoverability and navigation right is essential. The search interface is one of the more advanced you will see in a help center. It allows you to filter by category, and then the results page lets you drill down further with a selection of tabs and filters. Everything is exceptionally well organized, so whether you’re looking to download drivers for a particular device or look up a case study, finding the content is a matter of just a couple of clicks.

The bulk of the content is technical documentation stored in PDF files, easily downloadable straight from the search results. But the Emerson help center goes beyond that, also providing access to collaborative engineering tools, drivers’ downloads, and order tracking.