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Deliver outstanding customer support with guided precision

Stonly's interactive guides lead customer support agents through trouble-shooting and help them quickly learn and choose the ideal response.

17%
Tickets solved by agents using Stonly guides
17%
Tickets solved by agents using Stonly guides

Our agents are finding the right answers a lot faster! They, and our customers, are super happy.

Julien Talbot, User Support Project Manager

  • Guide agents to provide better service every time

    Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves trouble-shooting scenarios and makes the most out of your current macros and workflows.

  • Ramp new agents in record time with easy-to-create support templates

    Provide situational training and walk-throughs to onboard new agents and have them answering tickets like a seasoned rep right away.

  • Automate support actions like tagging and qualification

    Reduce the need for manual logging and trigger actions directly from your CRM as tickets are addressed. Automatically launch macros, fill custom fields and insert content directly from guides into customer communications.

  • Update and improve support scripts and processes in real-time

    Track how agents adhere to scripts and measure the effectiveness of each guided step. Push new content and branches to all of your agents instantly and effortlessly to continuously improve agent performance and customer experience.

  • Improve ticket escalation by recording every action taken on the ticket

    Break support questions and responses into simple, guided steps to easily collect more customer information and record more data about the interaction. Data syncs seamlessly with your support platform to share with other agents as issues escalate and builds a complete record of your customer’s journey.

Benefits

Guide agents to provide better service every time

Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves trouble-shooting scenarios and makes the most out of your current macros and workflows.

Ramp new agents in record time with easy-to-create support templates

Provide situational training and walk-throughs to onboard new agents and have them answering tickets like a seasoned rep right away.

Automate support actions like tagging and qualification

Reduce the need for manual logging and trigger actions directly from your CRM as tickets are addressed. Automatically launch macros, fill custom fields and insert content directly from guides into customer communications.

Update and improve support scripts and processes in real-time

Track how agents adhere to scripts and measure the effectiveness of each guided step. Push new content and branches to all of your agents instantly and effortlessly to continuously improve agent performance and customer experience.

Improve ticket escalation by recording every action taken on the ticket

Break support questions and responses into simple, guided steps to easily collect more customer information and record more data about the interaction. Data syncs seamlessly with your support platform to share with other agents as issues escalate and builds a complete record of your customer’s journey.

Integrated with Zendesk, Freshdesk and Front

Stonly integrates with most popular support CRM platforms to give you the power to offer better scripted agent guides, log more granular user data and provide a better support experience.

Ready to get started?

Empower your support agents to give top service every time.