What Is "Support Excellence" Anyway?

Oleg Krasnov, Head of Support Excellence at Miro

Summary

Oleg Krasnov, Head of Support Excellence at Miro, talks about Miro’s insane growth over the last year and how that led to the creation of the company’s new support excellence team. Oleg shares what support excellence means, how he designed and advocated for this new role, and how it’s streamlining Miro’s support process during a critical time of rapid growth.