How a People-First Mindset Can Transform Your Career in Support

Josh LaMarche, Director of Customer Support at Gong

Summary

Josh LaMarche is a rare breed of customer support leader. He's worked in the field for 20+ years, while avoiding burnout and maintaining a passion for celebrating his team and customers. In this episode, Josh shares his advice for up-and-coming support leaders, along with his secrets to building a healthy culture and getting off on the right foot at a new company (especially during COVID).