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How to Get Customer Support a Seat at the Adults Table


Kenji Hayward, Head of Customer Support at Front


Kenji Hayward, Head of Customer Support at Front, shares his step-by-step process for getting customer support a seat at the “adults table.” In this episode, Kenji talks about how to identify your company’s version of the “adults table,” why it’s important for support to be a part of those high-level conversations, and proactive ways to make sure support is a valued (and well-resourced) partner.