Why Customer Support Is the Best First Job in Tech

Tom Ronen, Head of Customer Success at monday.com

Summary

Tom Ronen, Head of Customer Success at monday.com, shares why customer support is the best place to launch or pivot your career in the high-tech/SaaS space. He talks about which support skills are most transferable to other tech roles, how support professionals can sharpen those skills on the job, and why CX leaders should encourage their agents to diversify their skills - even if it means they leave support.