Self-Serve Support 3 min read Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience Generali Engagement Solutions GmbH, offering one of today’s most innovative digital wellness programs, has partnered with Stonly, the leading knowledge and automation platform for customer service. “Partnering with Stonly is part of
AI 6 min read The Future of Customer Service Hinges on the Quality of Your Knowledge We are on the verge of a new evolution of Customer Service with AI presenting another promising avenue for customer service teams to elevate their standards of quality and efficiency. Here are three predictions that will shape Customer Service for the years to come.
Customer Support 10 min read Mean Time to Resolution: 3 Strategies to Improve This Month Calculating and tracking your Mean Time to Resolution (MTTR) is the best way to identify what your team is optimized for and to uncover ways to improve your customer experience.
Customer Support 8 min read Help Center Articles Are Underutilized: Here’s How to Fix That If your top help center articles aren’t quickly guiding customers to the right resolution for their situation, they’re probably driving more ticket volume than they should be.
Customer Support 10 min read 5 Challenges Marketplace Customer Support Leaders Must Navigate in 2024 Customer support leaders at online marketplaces have one of the most difficult roles. So how do you continue offering excellent support quality while resolving mission-critical issues that frustrate your agents and customers?
