Trilby Lawless

Zendesk Knowledge is a widely used solution for customer support documentation. But like any tool, it has its limitations. Some support teams have noted frustrations with its support for static articles only, the

Bloomfire has become a popular enterprise knowledge management platform. However, it doesn't fit every team's needs. Support teams often encounter challenges with static content that can't adapt

Your support team is drowning in tickets that customers could easily answer themselves if only they could find the right information. Meanwhile, your agents waste hours answering the same questions repeatedly instead of

Knowledge base software platforms look similar on the surface, but they're built for fundamentally different audiences and workflows. While they all help you organize and share knowledge, the features you need

Support teams are becoming a more strategic driver of customer success. With AI and automation reducing ticket volume, it’s opening the door for customer service leaders to go beyond quick resolution and