support 3 min read Reducing Turnover in Customer Service Teams Employees leaving the teams is a loss for the company - in terms of the time & resources invested. Here's how you can reduce customer service turnover
2 min read Improve NPS While Reducing Support Cost by Improving Self-Service Help Quality self-service support is expected by customers According to a study conducted by Microsoft – 90%+ of consumers expect brands and organisations to provide online customer self-service and more than half of the consumers
3 min read Why Most Chatbots Do Not Deliver as Expected Chatbots are great for support - since they make integrations easy. However, in real world chatbots often don't deliver up to the expectations. Here's why
3 min read Why Your Support Matters as Much as Your Product Customer support is often the neglected area of a company compared to others. However in reality its as important as the product itself. Here's why
5 min read Deadlines: How to Align Your Team Around a Project Release Deadlines help teams keeping projects on track, however, teams are often unaligned to meet it. Here's how you can align your team for a project release deadline
