How to Empower Your Support Team to Grow Their Careers

Being a customer-facing employee can be stressful, which is why the customer support industry has always had high turnover rates. On top of that, higher stress levels brought on by the seemingly endless negative events worldwide are contributing to faster employee burnout.

So, what can you do to reduce turnover and keep your high-performers? One idea may be to pave a path for career growth so employees can feel more fulfilled in their jobs. 87% of Millennials consider career development to be important, according to Gallup. If you’re not doing enough to help your employees advance their careers, you could be missing out on an opportunity to increase team morale and lower turnover.

Watch Stonly, Flickr, Sana, and Entertainment Partners discuss employee growth and development in this on-demand webinar. We’ll discuss the ways you can keep your team engaged and thriving, all while empowering them to reach their career goals, including

• How to foster active conversations about career development
• How to implement and expand educational and training opportunities
• How to plan for employee succession so that when a member moves on, your team can continue thriving