How to Go Beyond Ticket Deflection by Focusing on Self-Serve Resolutions

When your agents are drowning in low value-added tickets, your first instinct may be to deflect them by making it less easy to contact support directly. But have you ever thought about why you're getting so many tickets in the first place?

Customers don't want to submit a ticket, but you may be forcing them to with ineffective self-serve support that rarely leads them to a resolution on their own.

Watch this webinar to find out how focusing on self-serve support resolutions can improve your customer satisfaction. You'll learn how to:

• Identify the key issues your customers could be resolving on their own.
• Tell the difference between "good" and "great," game-changing help content—and how to make it yourself.
• Ensure 90% of customers have the chance to self-serve BEFORE they even think about creating a ticket.