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How to Optimize Your 24/7 Support
How to plan, grow, and scale an always-on team.
David Rostan
Co-Founder & Head of Revenue, Stonly
Matt Dunn
Senior Director, Global Customer Support, Sauce Labs
Oleg Krasnov
CX Advisor, Ex-Miro
Emre Tekoglu
VP of Customer Support, ZywaveIn today’s always-on world, 24/7 support is no longer “nice to have” for many companies—it’s a necessity. That doesn’t mean it’s easy.
As a support leader, you must balance your team size and technology investment, decide where to locate your agents for global coverage, and maintain strong team collaboration across different time zones and locations.
Join Stonly, Sauce Labs, and Zywave for a lively discussion of the realities of 24/7 support. Our experts will cover:
- When to shift to 24/7 support and how to get started
- Building and maintaining a global support team culture
- Technologies that could help make 24/7 support manageable
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