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Help customers identify and solve problems with your product with this interactive troubleshooting guide template. Perfect for software brands and product companies.
Offer your troubleshooting guide anywhere your customers might be looking for help. Embed it on your website, display it in your app, make it part of your help center or knowledge base, or send direct links to solutions via email or live chat.
Troubleshooting is a method for helping users self-diagnose and solve issues or problems that may have occurred while using a product. A troubleshooting guide leads customers through a series of questions or small tests to help them find the source of their problem. Then it offers tips and advice to correct the issue to make the product operational again.
As a result, a troubleshooting guide should be an interactive platform that helps a person self-diagnose the issue and presents them with ideas on how to solve it.
Troubleshooting guides are ideal for software companies, product manufacturers, developers, and any other brand that creates and distributes products for end-users.
But troubleshooting guides can also be used internally. They can help various product teams troubleshoot or even test new products during development, for example. Or assist sales and support teams in finding answers to customers’ most common questions faster.
If your brand creates a digital or physical product, you should be offering its end-users the option to troubleshoot issues. Here’s why:
Most customers prefer to resolve product issues on their own. Research proves that 91% of customers will choose a self-service option when offered. They will reach out to support only after exhausting all the other options available.
Customers will use products in ways that you cannot predict. As a result, it’s impossible to guess, let alone cover in product documentation, all the various issues they may encounter. An interactive troubleshooting guide allows you to continually expand and update the database of solutions with new customer problems.
Customers want to resolve their issues fast. In many cases, solving a problem quickly will be critical to their productivity and success. A troubleshooting guide will help customers correct issues on their own, immediately after they’ve identified them.
Troubleshooting guides help end-users and a company’s teams fix and solve various issues with a product. For that reason, they are an ideal solution when you need to:
Help customers identify and solve problems with your product with this interactive troubleshooting guide template. Perfect for software brands and product companies.
Offer your troubleshooting guide anywhere your customers might be looking for help. Embed it on your website, display it in your app, make it part of your help center or knowledge base, or send direct links to solutions via email or live chat.
Troubleshooting is a method for helping users self-diagnose and solve issues or problems that may have occurred while using a product. A troubleshooting guide leads customers through a series of questions or small tests to help them find the source of their problem. Then it offers tips and advice to correct the issue to make the product operational again.
As a result, a troubleshooting guide should be an interactive platform that helps a person self-diagnose the issue and presents them with ideas on how to solve it.
Troubleshooting guides are ideal for software companies, product manufacturers, developers, and any other brand that creates and distributes products for end-users.
But troubleshooting guides can also be used internally. They can help various product teams troubleshoot or even test new products during development, for example. Or assist sales and support teams in finding answers to customers’ most common questions faster.
If your brand creates a digital or physical product, you should be offering its end-users the option to troubleshoot issues. Here’s why:
Most customers prefer to resolve product issues on their own. Research proves that 91% of customers will choose a self-service option when offered. They will reach out to support only after exhausting all the other options available.
Customers will use products in ways that you cannot predict. As a result, it’s impossible to guess, let alone cover in product documentation, all the various issues they may encounter. An interactive troubleshooting guide allows you to continually expand and update the database of solutions with new customer problems.
Customers want to resolve their issues fast. In many cases, solving a problem quickly will be critical to their productivity and success. A troubleshooting guide will help customers correct issues on their own, immediately after they’ve identified them.
Troubleshooting guides help end-users and a company’s teams fix and solve various issues with a product. For that reason, they are an ideal solution when you need to: