Customer Support Efficiency: How to Do More With Less

Efficiency is the name of the game in 2023. As support leaders continue navigating budget and team reductions caused by the latest economic downturn, performance expectations are still increasing. Customers still expect a WOW experience, C-level leaders still expect metrics to improve, and support agents still expect to have a work-life balance.

How can you provide outstanding customer support with the same or fewer resources than last year? Watch this on-demand roundtable conversation to learn how you can do more with less by:

• Empowering support agents to be more proactive
• Collecting and actioning the correct data
• Enabling customers to help themselves more often
• Automating internal processes
• Maintaining support quality while moving faster

And more!