How to Make Customer Service More Proactive

Customer service is evolving quickly. With AI and automation proving to help to reduce ticket volume, support leaders are now empowered to find new ways to help customers even more. Customer-driven companies have started implementing proactive help to deliver world-class service before customers even think to ask.

In this session, we’ll cover three key strategies for being proactive with self-serve support and show you how leading teams use Stonly to bring them to life.

You’ll learn how to:

• Make sure help is integrated in your product experience, so customers don’t have to go looking for it.
• Identify friction points and use behavior-based triggers to push help proactively at exactly the right moment.
• Communicate effectively every time there is a change that might impact your customers.
• Guide new and existing customers to be more successful with your product or service.
• Set up your agents and AI to make the most of every customer conversation.

We’ll share real examples from top-performing teams, show how to implement these approaches in Stonly and give you actionable takeaways to use right away.