3 Help Center Tactics to Lower Ticket Volume This Month

Your customers don’t want to talk to support. In fact, 91% would choose to use your help center if it helped them solve their issue rather than contact an agent.* However, traditional help centers aren’t hitting the mark because they’re static, difficult to navigate, and lack personalization.

Customers who can’t quickly find a solution in the help center will skip it and contact support instead. If your agents are buried in issues that could be left to self-serve, you’ll have lower first response times, leading to decreased CSAT and agent happiness—not to mention the hidden costs (more on that during the webinar). 

Join us to understand how you can improve your help center this month for faster customer resolutions and lower ticket volume. Our experts will show you how to:

• Help more customers self-solve by turning under-performing help center content into great help center content
• Reduce customer friction with powerful, personalized, and precise guidance 
• Lower ticket volumes by offering proactive help where it is needed

*Source: Coleman Parkes Research, colemanparkes.com