How to Personalize In-App Customer Onboarding at Scale for Faster Time-to-Value

In-app onboarding isn't a low-value task, but it is routine and time-consuming for your CSMs. The time your CSMs spend helping users set up their profiles and walk through your product is better spent as a strategic advisor to key decision-makers. At the next renewal, these decision-makers will decide if your product has added value to their business.

Automating specific in-app onboarding tasks will save CSMs time and drive results if you keep it hyper-personalized to each user. Your users are unique, so you can't put them all through the same automated onboarding tour and call it a day. That frustrates users and leads them to contact your CSMs for a live onboarding tour. You'll need to put in the legwork to truly understand your user personas and map out personalized in-app onboarding for each of them.

Join this webinar to learn how to incorporate impactful onboarding into your app to enable key decision-makers and users to achieve faster time-to-value at scale.