How to Reduce Customer Service Agent Onboarding Time

Hiring and onboarding are a never-ending cycle for customer service departments. Since the average rep leaves after a year, service leaders must retrain new hires over and over again.

Traditional training often takes valuable bandwidth from your team. Furthermore, it requires your agents to memorize long processes and product information. That's not a sustainable strategy.

How can you ensure that new agents ramp up fast and start making an impact on day one?

Watch this panel of customer service leaders as they share their experiences, success stories, and proven strategies to expedite agent onboarding without compromising on service quality.

They'll discuss how to:

• Make knowledge more accessible
• Measure new agent performance 
• Ensure process compliance 
• Effectively leverage AI and automation