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Deflect tickets, decrease costs, delight customers with interactive self-serve guides

Stonly helps you deliver instant, personalized support, where and when it’s needed.

25%
reduction in tickets
See the case study
25%
reduction in tickets
See the case study

Stonly helped us to drastically reduce ticket openings on our most visited support pages.

Anne-Sophie Lebreton, VP Customer Support & Service

Serve more customers with on-demand help

Interactive customer knowledge bases provide more effective help and instant troubleshooting.

Reduce tickets with proactive in-app guides

Interactive guidance in your app or website delivers help everywhere a boost is needed.

Resolve issues fast with fewer touches

Interactive guides and forms empower support agents with rich ticket data and qualification to cut out the back-and-forth.

Customers prefer self-serve help - 91% say they’ll use it when offered

Give customers a reason to choose you – every day

  • Exceptional CX

    The competitive market is crowded with alternatives and copycats. While competitors' static help articles are linear and overwhelming, your Stonly guides will deliver clear, enjoyable, multimedia steps; proven more effective at troubleshooting and learning.

  • Personal attention at scale

    Customers demand 24/7 support and prefer not contacting you to get it, but it has to address their needs. Traditional help centers leave customers opening article after article to find relevant pieces, but Stonly’s interactive guides adapt to each customer to discover the right path to solve their version of the issue.

  • Proactive support in every channel

    Most customers don’t bother with support; they just leave or fail. Stonly reaches customers everywhere help is needed. Place and trigger interactive guides in your app, on your website, in your help center, as a knowledge base, in email, by search, in a chat widget, or on a landing page.

  • Powerful customer insights

    Stonly is the only format that gives you insights like this: track each guide, path, and step to show exactly what works and what doesn’t. Collect customer actions, inputs, and feedback, then take action in your guide in real-time. Sync customer insights to support tickets and your CRM platform for a full picture of the customer journey.

  • Simple and beautiful documents

    Stonly’s modular, stepped guides are easier to create and simple to maintain. Editing images and video and producing amazing content has never been easier and more fun. Modular guides can be embedded to reuse content and make updates in one place to keep your documentation up-to-date.

Exceptional CX

The competitive market is crowded with alternatives and copycats. While competitors' static help articles are linear and overwhelming, your Stonly guides will deliver clear, enjoyable, multimedia steps; proven more effective at troubleshooting and learning.

Personal attention at scale

Customers demand 24/7 support and prefer not contacting you to get it, but it has to address their needs. Traditional help centers leave customers opening article after article to find relevant pieces, but Stonly’s interactive guides adapt to each customer to discover the right path to solve their version of the issue.

Proactive support in every channel

Most customers don’t bother with support; they just leave or fail. Stonly reaches customers everywhere help is needed. Place and trigger interactive guides in your app, on your website, in your help center, as a knowledge base, in email, by search, in a chat widget, or on a landing page.

Powerful customer insights

Stonly is the only format that gives you insights like this: track each guide, path, and step to show exactly what works and what doesn’t. Collect customer actions, inputs, and feedback, then take action in your guide in real-time. Sync customer insights to support tickets and your CRM platform for a full picture of the customer journey.

Simple and beautiful documents

Stonly’s modular, stepped guides are easier to create and simple to maintain. Editing images and video and producing amazing content has never been easier and more fun. Modular guides can be embedded to reuse content and make updates in one place to keep your documentation up-to-date.

Customer Knowledge Base

Create a beautiful, fully-interactive customer help center in minutes.

Embed guides in your KB

Embed interactive guides right into your help center articles to make them more engaging.

Chatbot alternative

Replace support bots with interactive guides on your website or in-app.

Feature adoption

Make support a part of the product experience with better in-product education.

Trusted by 5-star support and product teams

Fully integrated with Zendesk and other support tools

Add Stonly to popular help desk platforms, like Zendesk, to pre-qualify tickets and get the detailed history of each self-serve step taken by your customers prior to contacting you.

No-code integration

Embed Stonly guides inside your content or knowledge management system, integrate Stonly with your customer support CRM, or offer support content in place of a bot or chat in your app or website – in just minutes, thanks to our no-code solution.

Multi-language support

Create guides and knowledge bases in one or multiple languages, with an editor that automatically adapts to your chosen language.

Ready to rack up big wins with stellar self-serve support?