The #1 Zingtree Alternative

Give reps the knowledge they need to speed up their workflows with step-by-step decision trees, AI and automation right in their workspace.

50%

lower customer response times

See the case study

With Stonly as our always up-to-date source of truth, client-facing teams can respond twice as fast and more accurately.

Thomas Thieffry, Head of Product

Deliver personalized guidance when & where agents need it

Deploy Stonly across all of your call center tools and workflows to dynamically guide agents to the most relevant resources and best responses in real time. Eliminate time wasted searching for documentation across platforms.

Improve resolution rates with AI & automation

Create, deliver, and streamline agent workflows with AI-powered automation, and smart search. Provide agents with instant answers to any customer inquiry based on your knowledge base and internal documentation.

Increase call compliance & decrease training time

Instantly ramp new call center agents at scale with onboarding checklists and step-by-step scripted guidance designed to lead them to the right answer, every time. Ensure 100% procedural compliance while decreasing training time and costs.

Measure & improve call center performance

Track how agents adhere to scripts and measure the effectiveness of each guided step to continuously improve call center performance and customer experience.

"Stonly keeps agents from skipping or missing crucial steps, encouraging compliance with our processes."

Brian Lauber, Director of Operations at Shift4

Ramp call center agents in record time with Stonly

Stonly is allowing us to resolve contacts in a more efficient and timely manner.
Brian R.
Director, User Experience

Variety of adaptive formats

AI answers for agents

Contextual guidance

Behavioral targeting

Interactive knowledge base

Onboarding checklists

No-code workflow builder

Automate agent actions

Advanced reporting

Security & compliance

SSO login

Integrates across all the tools in your call center tech stack

Internal knowledge base

Centralize all of your internal knowledge into one company-wide source of truth that can be deployed anywhere.

AI agent answers

Provide agents with instant answers to any customer inquiry based on all of your internal documentation.

Workflow integrations

Deploy relevant information directly within agent workflows, tools, and applications.

Automate agent actions

Automatically trigger actions, launch macros, fill custom fields, and insert content directly from guides into customer communications.