Fast and consistent case resolution with interactive decision trees

Turn your complex support processes into simple, guided paths that agents can easily follow—no coding required.

30%

faster customer response times

See the case study

With Stonly’s decision trees, our agents can efficiently and confidently guide customers through any scenario.

Ryne Sorensen, Sr. Manager of CS Operations

Guide agents through complex processes with zero guesswork

Support agents face dozens of decision points in every conversation. Stonly's interactive decision trees walk them through each step, ensuring they follow approved processes every time.

Automate repetitive tasks & reduce errors

Streamline customer service workflows so agents can focus on what really matters. Capture the right information, qualify tickets, and automatically route them to the right resolution.

Fully integrated with your ticketing system

Add Stonly to popular help desk platforms, like Zendesk and Salesforce, to get the detailed history of each self-serve step taken by your customers prior to contacting you.

Measure & improve agent performance

Track how agents adhere to scripts and measure the effectiveness of each guided step to continuously improve contact center performance and customer experience.

Internal knowledge base

Centralize all of your internal knowledge into one company-wide source of truth that can be deployed anywhere.

Automate agent actions

Automatically trigger actions, launch macros, fill custom fields, and insert content directly from guides into customer communications.

Workflow integrations

Deploy relevant information directly within agent workflows, tools, and applications.

AI agent answers

Provide agents with instant answers to any customer inquiry based on all of your internal documentation.

Advanced reporting

Manage call center agent performance and measure the effectiveness of each guided step.

Security & compliance

SOC 2 certified, cyber-risk insured, and GDPR compliant.

Integrates across all your customer service systems and tools

See Stonly in action