Find out what's top of mind for customer support leaders this year
As support leaders continue navigating budget and team reductions caused by the latest recession, performance expectations are still increasing. Even during difficult times, customers still expect a WOW experience, C-level leaders still expect metrics to improve, and support agents still expect to have a work-life balance.
How can you manage all of that and still stay sane? Get the cheat codes from 36 of your peers. We’ve compiled 200+ quotes from 30+ support leaders about how they’re navigating the ever-changing customer support landscape.
Find out their top four priorities for 2023. Plus, advice on how to:
