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“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”
Julien Talbot, User Support Project Manager
Interactive knowledge bases help agents find and learn the gold-standard answer fast, and without interrupting a neighbor.
Scripted guides help agents, new and old, troubleshoot, respond to, and fill ticket fields automatically and consistently.
Self-serve activity logs and custom contact forms give agents better data to start and deliver help without frustrating back and forth.
Stop choosing between serving well and serving fast! Stonly helps you you do both.
Guide agents to better service every time
Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves troubleshooting scenarios and makes the most out of your current macros and workflows.
Ramp new agents in record time
Easy-to-create support templates provide situational training and walkthroughs to onboard new agents and have them answering tickets like a seasoned rep right away.
Automate support actions like tagging and qualification
Reduce the need for manual logging and trigger actions directly from your CRM as tickets are addressed. Automatically launch macros, fill custom fields, and insert content directly from guides into customer communications.
Update scripts and workflows in real-time
Track how agents adhere to scripts and measure the effectiveness of each guided step. Push new content and branches to all of your agents instantly and effortlessly to continuously improve agent performance and customer experience.
Improve ticket escalation with better data and insights
Break support questions and responses into simple, guided steps to easily collect more customer information and record more data about the interaction. Data syncs seamlessly with your support platform to share with other agents as issues escalate and builds a complete record of your customer’s journey.
Guide agents to better service every time
Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves troubleshooting scenarios and makes the most out of your current macros and workflows.
Ramp new agents in record time
Easy-to-create support templates provide situational training and walkthroughs to onboard new agents and have them answering tickets like a seasoned rep right away.
Automate support actions like tagging and qualification
Reduce the need for manual logging and trigger actions directly from your CRM as tickets are addressed. Automatically launch macros, fill custom fields, and insert content directly from guides into customer communications.
Update scripts and workflows in real-time
Track how agents adhere to scripts and measure the effectiveness of each guided step. Push new content and branches to all of your agents instantly and effortlessly to continuously improve agent performance and customer experience.
Improve ticket escalation with better data and insights
Break support questions and responses into simple, guided steps to easily collect more customer information and record more data about the interaction. Data syncs seamlessly with your support platform to share with other agents as issues escalate and builds a complete record of your customer’s journey.
Improve agent performance, fast!
Fully integrated with Zendesk and other support tools
Add Stonly to popular help desk platforms, like Zendesk, to get the detailed history of each self-serve step taken by your customers prior to contacting you.
No-code integration
Embed Stonly guides on your website, add them inside your content or knowledge management system, integrate Stonly with your customer support CRM or offer it as a chat widget inside your app or website – in just minutes, thanks to our no-code solution.
Ensure consistent support, rapid agent onboarding, and accurate ticket data with scripted agent guides and playbooks.
Deliver the information your agents are looking for with an interactive internal knowledge base.
