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"Our agents are finding the right answers a lot faster! They, and our customers, are super happy."
Julien Talbot, User Support Project Manager
Interactive knowledge bases help agents find and learn the gold-standard answer fast, and without interrupting a neighbor.
Scripted guides help agents, new and old, troubleshoot, respond to, and fill ticket fields automatically and consistently.
Self-serve activity logs and custom contact forms give agents better data to start and deliver help without frustrating back and forth.
Stop choosing between serving well and serving fast! Stonly helps you do both.
Guide agents to better service every time
Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves troubleshooting scenarios and makes the most out of your current macros and workflows.
Ramp new agents in record time
Automate support actions like tagging and qualification
Update scripts and workflows in real-time
Improve ticket escalation with better data and insights
Guide agents to better service every time
Deploy Stonly right inside your support CRM to dynamically guide agents to the right resources and best responses. Stonly improves troubleshooting scenarios and makes the most out of your current macros and workflows.
Improve agent performance, fast!
Fully integrated with Zendesk and other support tools
Add Stonly to popular help desk platforms, like Zendesk, to get the detailed history of each self-serve step taken by your customers prior to contacting you.
No-code integration
Embed Stonly guides on your website, add them inside your content or knowledge management system, integrate Stonly with your customer support CRM or offer it as a chat widget inside your app or website – in just minutes, thanks to our no-code solution.
Ensure consistent support, rapid agent onboarding, and accurate ticket data with scripted agent guides and playbooks.
Deliver the information your agents are looking for with an interactive internal knowledge base.