From simple questions to complex customer situations, Stonly's AI delivers the help customers need across every channel.
Deliver expert-level help for every kind of issue
AI Answers works with Stonly’s structured, metadata-rich content, not just standard, static articles. That structure gives AI all of the knowledge and context it needs to handle everything from simple questions to the toughest edge cases.
Identify key questions and provide the right response
For some questions, customers and agents must follow a specific process to reach a resolution. With Guided Answers, Stonly can understand the intent and immediately display the right guide, giving you complete control over the experience.
Leverage all of your company’s knowledge
Connect your Stonly content, knowledge bases, websites, and internal docs in tools like Zendesk Guides and Google Docs to provide the right answer to any question.
Fully automate complicated multi-step resolutions
Set up Business Process Agents to handle issues that are currently impossible for customers to self-serve. BPAs follow your processes, gather information and take action to resolve the issue without a rep having to get involved.
Your data security is our priority
Our AI is built to pass security reviews at even the most secure organizations. We’re GDPR, HIPAA and SOC 2 compliant and always prioritize the safety and security of your data.
