Simply a better way to explain
Personalized stepped guides are the fastest, most enjoyable way for customers to help themselves
Knowledge creators will love Stonly
Dynamic, personal & multi-media, Stonly makes it easy to create success content that shines - no coding required!
Encourage self-service, don’t force it
As customers input information for ticket submission, your Stonly KB shows them specific solution steps that are personal and relevant; allowing them to choose
Unleash help content everywhere
Stonly’s KB fits right in our chat widget anywhere in your app or on your website with content built perfectly for the chat bot experience
Search for an article? That’s so archaic
Stonly content is structured by step and user situation, so search takes customers right to the exact step of a personalized solution.
Frustration-free transfer to human help
When a person needs to step in, every step taken and answer provided is at your agent's finger-tips at just the right time via seamless integrations with support CRMs
Analytics you can’t get in any other knowledge platform
Stonly is the only tool that can help you understand your success content funnel by showing you the drop rate at each step for every issue and customer situation
Benefits
Simply a better way to explain
Personalized stepped guides are the fastest, most enjoyable way for customers to help themselves
Knowledge creators will love Stonly
Dynamic, personal & multi-media, Stonly makes it easy to create success content that shines - no coding required!
Encourage self-service, don’t force it
As customers input information for ticket submission, your Stonly KB shows them specific solution steps that are personal and relevant; allowing them to choose
Unleash help content everywhere
Stonly’s KB fits right in our chat widget anywhere in your app or on your website with content built perfectly for the chat bot experience
Search for an article? That’s so archaic
Stonly content is structured by step and user situation, so search takes customers right to the exact step of a personalized solution.
Frustration-free transfer to human help
When a person needs to step in, every step taken and answer provided is at your agent's finger-tips at just the right time via seamless integrations with support CRMs
Analytics you can’t get in any other knowledge platform
Stonly is the only tool that can help you understand your success content funnel by showing you the drop rate at each step for every issue and customer situation
For customers and employees
Stonly is great for internal documentation! Whether you are onboarding new employees, distributing guidelines or training support agents, Stonly’s knowledge base platform will help you get the job done faster and better.
Ready to get started?
