Business Process Agents
Automate any support process you can define
Most AI agents hit a ceiling where real support starts
They can handle questions and even relatively simple processes, but when there are branching paths, conditions, exceptions, and complex actions, AI agents break down. They make mistakes, skip steps, and give answers when they should ask questions.
Business Process Agents break that ceiling.
Business Process Agents resolve real, complicated customer issues
For customer self-service
Deploy via:
Email
Chat
WhatsApp
For support reps
Works inside
Zendesk
Salesforce
ServiceNow
Freshdesk
BPAs do what other AI Agents cannot
Handle your most complex service scenarios
When the prompts other AI Agents use become too complicated, they make mistakes and fail. Business Process Agents actually navigate your guide step by step, following it precisely all the way through to a resolution.Work with your current processes
Business Process Agents follow the same processes as your support reps. That means you won’t be doing duplicate work to document your processes or relying on an AI specialist every time you need to make an update.Follow processes consistently and correctly
Follow processes consistently and correctly While other AI agents are unpredictable by design, Business Process Agents follow your process the right way every time. You get intelligent AI agents with a deterministic structure keeping them on rails.
See how a BPA would run one of your processes
Account updates
Account deletion
Account upgrades
Appointment changes
Backorder updates
Billing disputes
Bug reports
Bulk order requests
Chargeback disputes
Claim status and updates
Contract renewals
Refer a friend request
Credit adjustments
Damaged goods
Data export requests
Delivery issues
Escalation handling
Feature requests
Product feedback collection
Fraud alerts
GDPR requests
Gift card activation
Identity verification
Invoice requests
Late payment handling
License transfers
Overage allowance
Loyalty program
Missing items
Onboarding assistance
Order tracking
Out of stock notifications
Overcharge disputes
Partner inquiries
Password reset
Payment method updates
Policy changes
Pre-order management
Product availability
Ticket transfer
Product recalls
Promo code issues
Quote requests
Refund requests
Product returns
No-cost exchanges
Review management
Service outages
Service upgrades
System updates
Shipping delays
Social media complaints
Store locator
Subscription cancellation
Subscription upgrade
Survey requests
Tax exemption requests
Technical support
Two-factor authentication
User permissions
Vendor onboarding
Warranty claims
Wrong items received
Delivery damage report
