How to Effectively Manage Ticket Spikes in Customer Service

Effectively managing ticket volume spikes is a daunting task for customer service leaders. Whether you're anticipating high ticket volumes due to seasonality or dealing with unexpected surges caused by crises, this webinar is your gateway to valuable insights and practical solutions that will alleviate stress on your team and enhance customer satisfaction.

Don't miss this opportunity to gain valuable strategies and best practices from our panel of experienced customer service leaders, including:

• Hiring and outsourcing effectively
• Empowering agents and training
• Prioritizing employee well-being
• Preventing ticket volume spikes proactively
• Harnessing the power of AI and automation

And more!