How to Turbocharge Zendesk for Customer Support Teams

Zendesk is the system of record for many support teams. They rely on it for everything from help content to ticket resolution.

Are you getting everything you can out of your Zendesk implementation? We've asked hundreds of support leaders this question, and most said "no" for various reasons, including:

• "Our help center is not lowering ticket volume."
• "Our handoff from self-service to agent is frustrating customers."
• "Our agents have trouble balancing speed and quality."

During these conversations, we noticed patterns that uncovered four easy ways to improve Zendesk's performance. Join this webinar to learn how to:

• Resolve 25-30% more issues before they become tickets
• Improve resolution times by showing agents the self-service steps customers have already taken
• Onboard new agents faster with guides inside your Zendesk ticket view