How to Make Support Agents Happier and More Productive

Happy agents lead to satisfied customers. That's why your support team is essential to keeping your business afloat. When your agents feel supported, valued, and engaged, they're more likely to be productive and create positive experiences for your customers.

But it's not always easy to pinpoint what will motivate your support agents. Team socials are great, but for most of your team, they won't be enough in the long run. Watch this on-demand conversation about what actually makes support agents happy and productive. We discuss how to:

• Train agents efficiently and effectively from the start
• Measure agent productivity and impact on CSAT
• Offer agents opportunities for growth and recognition
• Empower agents to do their jobs well with the right tools and processes

And more!