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Customer support scripts and playbooks for consistent A+ support

Provide your agents with the guidance they need to solve customer issues faster and more completely.

Finding and delivering the ideal response takes too long

Your agents strive to give each customer a great experience, but they’re overwhelmed and always rushing. This creates an inconsistent experience for customers, and an impossible-to-analyze mess in your ticketing system.

Resolve tickets, better and faster, with Stonly

Ramp agents fast and lead them down proven paths to solve tickets, fast. You’ll speed up time to resolution, and create consistency--in your customer experience and your tickets.

  • Surface guides right in your help desk so agents don’t even have to switch tabs

  • Build powerful guides for your most ticketed topics

  • Include different paths for different situations a customer could be experiencing

  • Automatically fill ticket fields, take actions and trigger macros from your guides

Surface guides right in your help desk so agents don’t even have to switch tabs

Build powerful guides for your most ticketed topics

Include different paths for different situations a customer could be experiencing

Automatically fill ticket fields, take actions and trigger macros from your guides

Increase CSAT
Drive first touch resolution
Reduce agent onboarding time

Sign up for a free trial today!