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Embed interactive guides in your help center to cut costs and improve CSAT

Make your most visited articles interactive so more of your customers can instantly find the right answer for them, without needing to contact support.

Unnecessary support tickets are costly

Most of your tickets come from the same few problems, some of which customers could solve on their own. Even though you have self-serve articles for these topics, customers are still contacting support. These tickets take up a lot of your team’s time, and stop you from focusing on higher impact tickets and tasks.

Add interactive guides to high ticket articles and drive self-serve success

Use Stonly to deflect tickets and improve customer experience in three easy steps:

  1. Identify 2-3 of your most ticketed topics that customers should be able to self-serve.
  2. Make an interactive guide for each, and build different paths so more users can get to their right answer.
  3. Easily embed these guides in your current help center articles.

You’ll see a decrease in tickets on those topics fast, because more customers will be able to self-serve their way to success.

  • Add and update guides with no code

    It’s easy to make guides, and even easier to add them to your current help center.

  • Style guides to look great in your help center

    Customize look and feel so your interactive guides feel completely integrated into your knowledge base.

  • Surface guides everywhere customers need them

    Use our widget to offer guides in app and on your site, so customers can get help instantly.

Add and update guides with no code

It’s easy to make guides, and even easier to add them to your current help center.

Style guides to look great in your help center

Customize look and feel so your interactive guides feel completely integrated into your knowledge base.

Surface guides everywhere customers need them

Use our widget to offer guides in app and on your site, so customers can get help instantly.

Decreased Tickets

Customers get answers on their own, without contacting support.

Happier Support Reps

When repetitive issues are self-serveable, your team can focus on more complex tickets.

Happier Customers

No more waiting for help, no more back and forth. Customers get immediate answers.

Sign up for a free trial today!