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Traditional help centers are hardly helpful
Most customers prefer to self-serve, but old school knowledge bases don’t make it easy. They’re tough to find and full of one-size-fits-all articles that are either vague or overwhelming. It’s often easier for customers to contact support than figure out how to solve even a simple problem on their own.
Interactive help centers really work for your customers
An interactive knowledge base:
- replaces static, ineffective articles with interactive guides that are proven to be a more effective way to resolve issues.
- is available right where customers need it to reduce friction and make self-serve the best option.
- includes a much more powerful search, so customers can find a solution in less clicks.
- is modular, making it easier to update and keep current.
Traditional help centers are hardly helpful
Most customers prefer to self-serve, but old school knowledge bases don’t make it easy. They’re tough to find and full of one-size-fits-all articles that are either vague or overwhelming. It’s often easier for customers to contact support than figure out how to solve even a simple problem on their own.
Interactive help centers really work for your customers
An interactive knowledge base:
- replaces static, ineffective articles with interactive guides that are proven to be a more effective way to resolve issues.
- is available right where customers need it to reduce friction and make self-serve the best option.
- includes a much more powerful search, so customers can find a solution in less clicks.
- is modular, making it easier to update and keep current.
Give each customer the unique solution they need
Interactive guides are proven to be more effective in getting customers to the right answer for them.
Provide your knowledge base everywhere customers need it
Keep your content up to date, easily
An elegant, on-brand experience
Understand your users with best in class analytics
Give each customer the unique solution they need
Interactive guides are proven to be more effective in getting customers to the right answer for them.
More effective help content means customers are more likely to become, and stay, successful.
Give customers access to immediate answers so they don’t need to contact support.
When customers do contact support, you’ll have more context to help them faster.