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“Our agents are finding the right answers a lot faster! They, and our customers, are super happy."
Julien Talbot, User Support Project Manager
Handle cases faster and more efficiently
Instantly deliver the information agents need to serve customers, right in your help desk and other service applications.
Improve consistency & agent compliance
Provide documents, decision trees and SOPs in a step-by-step, adaptive format that’s easy for agents to follow in every situation.
Empower customers to self-solve more often
Give customers personalized self-serve help that's proven to drive resolutions, right when and where they need it.
Resolve more customer issues in one touch
Sync your self-service and agent support so when a customer creates a ticket, your agent has all the context needed to give a powerful first response.
For your team
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Interactive scripts
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Decision trees & SOPs
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Easy-to-navigate documentation
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Searchable knowledge bases
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Walkthroughs for internal systems
For your customers
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Troubleshooting and setup guides
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Contact forms
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NPS surveys and feedback
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Knowledge base and FAQs
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Walkthroughs for any interface
Customer service and CX leaders love Stonly
Integrated with your support software
Stonly works well with all help desk and knowledge base tools, so you can deploy better guidance for your agents and customers quickly.
Automations & AI help you serve customers even faster
Automate actions in your help desk and other systems. Use AI to quickly create, update and surface the right information at the right moment.
