Deliver great customer service, fast.
Even at scale.

Stonly helps agents serve customers quickly and consistently and customers self-solve more issues on their own. See how you can do it all with our easy to use customer experience platform.

decrease in time to resolution
“Our agents are finding the right answers a lot faster! They, and our customers, are super happy."

Julien Talbot, User Support Project Manager

decrease in support tickets
decrease in time to resolution
improvement in first touch resolution

Handle cases faster and more efficiently

Instantly deliver the information agents need to serve customers, right in your help desk and other service applications.

Improve consistency & agent compliance

Provide documents, decision trees and SOPs in a step-by-step, adaptive format that’s easy for agents to follow in every situation.

Empower customers to self-solve more often

Give customers personalized self-serve help that's proven to drive resolutions, right when and where they need it.

Resolve more customer issues in one touch

Sync your self-service and agent support so when a customer creates a ticket, your agent has all the context needed to give a powerful first response.

For your team

  • Interactive scripts
  • Decision trees & SOPs
  • Easy-to-navigate documentation
  • Searchable knowledge bases
  • Walkthroughs for internal systems
help desk
internal tools

For your customers

  • Troubleshooting and setup guides
  • Contact forms
  • NPS surveys and feedback
  • Knowledge base and FAQs
  • Walkthroughs for any interface
help center
web app
mobile app

1,000s of companies support millions of customers with Stonly

Stonly G2 score 4.9

Customer service and CX leaders love Stonly

We have been using Stonly for almost a year and have the least number of complaints ever from our customers.

Eddy B.

Sr Customer Experience Manager

Integrated with your support software

Stonly works well with all help desk and knowledge base tools, so you can deploy better guidance for your agents and customers quickly.

Automations & AI help you serve customers even faster

Automate actions in your help desk and other systems. Use AI to quickly create, update and surface the right information at the right moment.