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Why interactive CX is going to set you apart
Stonly guides lead customers to success faster and more effectively…and on their own terms.
Engaging guides, customized with relevant media and the ability to use a step-by-step format, deliver relatable, clear paths and learn-do-learn-do troubleshooting that is proven better than old-fashioned learn, learn, learn and try to retain.
Interactive CX adapts to your customer and meets them at their need, instead of guessing. Each and every step is relevant and personal so you don’t just deliver success, you deliver respect for your customers.
A unified platform for every customer experience touchpoint
Proactive guidance
Elevate customer success as they approach key moments or indicate unique needs - before they even ask.
Instant help
Expert support
Well-trained teams
Proactive guidance
Elevate customer success as they approach key moments or indicate unique needs - before they even ask.
Easily customize and style your guides using our simple UI or add custom CSS to match your brand.
Create guides and put them anywhere without needing a developer or designer.
Deploy whole guides or individual steps and reuse them across all points of the CX journey.
Put interactive guides in your current help center articles or anywhere on your website or app for instant in-context assistance.
Summon interactive guides on demand from any page with one click.
Use customer data to segment and target users with guides and use guides to collect attributes that sync with your CRM.
Integrate with Zendesk, Freshdesk, and Front to provide agent playbooks and log user data for a better support experience.
Collect information from users and prospects with forms that are easy to launch and update - including conditional logic.
Launch actionable NPS and customer feedback surveys anywhere and give tailored experiences based on real-time responses.
Improve high-traffic articles in your current help center with interactive guides.
Replace chat bots with interactive guides that are available 24/7.
Create contact forms that qualify and deflect tickets with guided content.
Build a customer knowledge base in minutes; powered by interactive guides.
