AI-powered answers for customer service

Stonly uses generative AI and guided answers to transform your knowledge into faster, more accurate resolutions wherever customers and support teams need help.

Generate accurate, reliable AI Answers

AI trained on structured Stonly guides is naturally more accurate, and answers include in-line links directly to the right step. When an AI answer is not accurate enough, our platform falls back to our best-in-class ML-powered search.

Identify key questions and provide the right response

For some questions, customers and agents must follow a specific process to reach a resolution. With Guided Answers, Stonly can understand the intent and immediately display the right guide, giving you complete control over the experience.

Based on all of your company’s knowledge

Leverage your Stonly content, knowledge bases, websites, and internal docs in tools like Zendesk Guides, Sharepoint, and Google Docs to provide the right answer to any question.

Available anywhere people have questions

Provide a chat experience for customers and agents directly in your software, on your website, in your knowledge base, and in any web or mobile app. Ensure answers are relevant based on a user’s current context.
Your data security is our priority
Our AI is built to pass security reviews at even the most secure organizations. We’re GDPR, HIPAA and SOC 2 compliant and always prioritize the safety and security of your data.

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