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Podcasts
Jordan Pedraza Vice President of Global Support at Handshake
Beyond the Queue: Inside Customer Support
How to Improve DEI in Customer Support (feat. Jordan Pedraza)
Mo McKibbin Head of Customer Success at Moxion
Beyond the Queue: Inside Customer Support
Building a High-Velocity Customer Success Program (feat. Mo McKibbin)
Neil Smith Senior Director of Support at Iterable
Beyond the Queue: Inside Customer Support
How to Build an Efficient High-Volume Interview Process (feat. Neil Smith)
Ben Gardner Director of Support at Drift
Beyond the Queue: Inside Customer Support
5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)
