AI chat that automatically resolves complex customer queries
Launch an AI-powered chatbot in less than a month that deeply understands each customer query and provides the ideal experience every time.
Thousands of companies use AI to support customers with Stonly
Traditional chatbots are frustrating and ineffective
Customers are tired of chatbots because they frequently fail to deliver the knowledge they need for a swift resolution. And when they do, it’s often a link to an overwhelming help center article or a long block of text. It’s often easier to ask someone directly than ask a traditional chatbot.
Provide the most reliable chat experience
- Trains on approved company knowledge sources so it’s always accurate and easy to get started.
- Generates answers that include in-line links directly to the source.
- Identifies key questions and provides the right response with guided answers.
- Gives resolutions in the right format for the situation, including step-by-step guides, walkthroughs, a short answer, or automated task completion.
- Avoids frustrating people by having fallback options when the resolution is unknown.
Traditional chatbots are frustrating and ineffective
Customers are tired of chatbots because they frequently fail to deliver the knowledge they need for a swift resolution. And when they do, it’s often a link to an overwhelming help center article or a long block of text. It’s often easier to ask someone directly than ask a traditional chatbot.
Provide the most reliable chat experience
- Trains on approved company knowledge sources so it’s always accurate and easy to get started.
- Generates answers that include in-line links directly to the source.
- Identifies key questions and provides the right response with guided answers.
- Gives resolutions in the right format for the situation, including step-by-step guides, walkthroughs, a short answer, or automated task completion.
- Avoids frustrating people by having fallback options when the resolution is unknown.
Give the ideal answer to every question
Train AI on approved knowledge sources
Be available anywhere customers have questions
Remain secure and compliant
We’re GDPR, HIPAA and SOC 2 compliant and always prioritize the safety and security of your data.
With Stonly, you'll see:
Fewer support tickets
Give customers immediate resolutions so they don’t need to contact support.
Decreased handle time
Integrate with your help desk tool to reduce back-and-forth if a resolution is not reached.
Higher customer satisfaction
Since customers prefer to self-service, a better chat experience will lead to far happier customers.
See Stonly in action
See how Stonly works with your knowledge
