Empower agents to resolve cases quickly and consistently
Give reps the knowledge they need to handle every ticket, and speed up their workflows with AI and automation right in their workspace.
50%
Improvement in average handle time
“With Stonly, client-facing teams can respond twice as fast and more accurately.”
Marco RicciardiSenior Program Manager
Marco RicciardiSenior Program Manager
58%
Faster agent ramp time
“Our new agent onboarding went down to less than three weeks from six weeks.”
Andrea EskanosCustomer Success Enablement
Andrea EskanosCustomer Success Enablement
21%
Lift in CSAT
“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”
Patrick O’KeefeVP of Customer Experience
Patrick O’KeefeVP of Customer Experience
21%
Lift in CSAT
“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”
Patrick O’KeefeVP of Customer Experience
Patrick O’KeefeVP of Customer Experience
50%
Improvement in average handle time
“With Stonly, client-facing teams can respond twice as fast and more accurately.”
Marco RicciardiSenior Program Manager
Marco RicciardiSenior Program Manager
58%
Faster agent ramp time
“Our new agent onboarding went down to less than three weeks from six weeks.”
Andrea EskanosCustomer Success Enablement
Andrea EskanosCustomer Success Enablement
21%
Lift in CSAT
“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”
Patrick O’KeefeVP of Customer Experience
Patrick O’KeefeVP of Customer Experience
50%
Improvement in average handle time
“With Stonly, client-facing teams can respond twice as fast and more accurately.”
Marco RicciardiSenior Program Manager
Marco RicciardiSenior Program Manager
58%
Faster agent ramp time
“Our new agent onboarding went down to less than three weeks from six weeks.”
Andrea EskanosCustomer Success Enablement
Andrea EskanosCustomer Success Enablement
21%
Lift in CSAT
“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”
Patrick O’KeefeVP of Customer Experience
Patrick O’KeefeVP of Customer Experience
Instantly deliver the right knowledge for each ticket
When customers contacts support, give agents all the information they need to resolve the issue. Integrate your agent knowledge base with your help desk so agents never need to switch tabs or go hunting for information.
Automate time-consuming processes
Automatically fill in tickets, make updates, and launch workflows in different systems to shortcut the time it takes agents to resolve customer issues.
Use AI to assist your agents
Our AI lives right in your ticket window and provides accurate answers based on all relevant company knowledge. Agents will never need to go hunting for an answer again.
Eliminate errors with interactive decision trees
Ensure agents of all experience levels provide the same high-quality support on key issues. Break complex resolutions into easy-to-follow steps that adapt to each customer's situation.
See what our customers are saying
Stonly is allowing us to resolve contacts in a more efficient and timely manner.
Brian R.
Director, User Experience
Stonly is definitely the tool I would recommend for both internal and external knowledge.
Maud V.
Head of Customer Care
Stonly is very easy to use, and the learning curve is small.
Annalisa D.
VP of Happiness
We have been been using Stonly for almost a year and have the least number of complaints ever from our customers.
Eddy B.
Sr Customer Experience Manager
With Stonly we're able to be proactive about customer support rather than reactive.
Katlynn P.
Director Of Marketing
Stonly’s platform is really easy to use and offers a lot of options to build up custom workflows.
Clothilde L.
CS Ops Manager
Stonly is allowing us to resolve contacts in a more efficient and timely manner.
Brian R.
Director, User Experience
Stonly is definitely the tool I would recommend for both internal and external knowledge.
Maud V.
Head of Customer Care
Stonly is very easy to use, and the learning curve is small.
Annalisa D.
VP of Happiness
We have been been using Stonly for almost a year and have the least number of complaints ever from our customers.
Eddy B.
Sr Customer Experience Manager
With Stonly we're able to be proactive about customer support rather than reactive.
Katlynn P.
Director Of Marketing
Stonly’s platform is really easy to use and offers a lot of options to build up custom workflows.
Clothilde L.
CS Ops Manager
Stonly is allowing us to resolve contacts in a more efficient and timely manner.
Brian R.
Director, User Experience
Stonly is definitely the tool I would recommend for both internal and external knowledge.
Maud V.
Head of Customer Care
Stonly is very easy to use, and the learning curve is small.
Annalisa D.
VP of Happiness
We have been been using Stonly for almost a year and have the least number of complaints ever from our customers.
Eddy B.
Sr Customer Experience Manager
With Stonly we're able to be proactive about customer support rather than reactive.
Katlynn P.
Director Of Marketing
Stonly’s platform is really easy to use and offers a lot of options to build up custom workflows.
Clothilde L.
CS Ops Manager
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